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RETURNS / EXCHANGES / WARRANTY

Easy to do on our return portal

Returns

Return window is 30 days after your delivery date. A $6 shipping label and restocking fee will be deducted from your refund. START YOUR RETURN. READ RULES BEFORE RETURNING.

Exchange (U.S.)

Exchanges are only for U.S. orders. An exchange can be made within 30 days (extended 60 days exchange and store credit window for purchases made from Dec 04, 2023 - Dec 31, 2023) upon delivery date. It is easy to do on our portal, we charge a $4.95 e

Store Credit

You may apply for Store Credit within 30 days (extended 60 days exchange and store credit window for purchases made from Dec 04, 2023 - Dec 31, 2023).  upon purchase. Once your item is received, we will issue you a Store Credit Code you can apply at

Return/Exchange Processing Time

Please allow 10-14 business days to process your return. We charge a $6 return/ $4.95 exchange fee. Please note your original shipping fee and any duties and taxes incurred upon original delivery are not refundable.

Return/Exchange Status

We have an overflow of requests and are trying our best to process your returns/exchanges quickly 🙏 🙏 . Check your tracking (from email) to see if your package arrived. Once delivered, wait 3-5 business days for us to process. You will receive an e

Warranty

Quality is important to us! Our warranty covers repairs free of charge. It does not cover lost items. Warranty includes clasp/chain breakage, missing stones and plating issues. All requests including International orders please submit here:. START WA