RETURNS / EXCHANGES / WARRANTY
Easy to do on our return portal
Returns
Return window is 30 days after your delivery date. Please note: Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping costs and applicable return fees. START YOUR RETURN. READ RULES BEFORE RETURNING
Exchange (U.S.)
Exchanges are only for U.S. orders. An exchange can be made within 30 days upon delivery date. It is easy to do on our portal! Please note: Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping cost
Store Credit
You may apply for Store Credit within 30 days upon delivery. Once your item is received, we will issue you a Store Credit Code you can apply at checkout. Please note: Customers who did not purchase Redo Package Protection at checkout may be responsib
I no longer have the original shipping box
If you no longer have the box or padded envelope your package was shipped in. Please make sure to ship it in packaging that will prevent the item from incurring damage during transit. All individual pieces MUST be returned in the original packaging a
Return/Exchange Processing Time
Please allow 10-14 business days to process your return. Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping costs and applicable return fees. Please note your original shipping fee and any duties
Return/Exchange Status
We have an overflow of requests and are trying our best to process your returns/exchanges quickly 🙏 🙏. Check status here or from your email (with tracking info) to see if your package arrived. ***FOR EXCHANGES: Your replacement will not be sent unt
Warranty
Quality is important to us! Our warranty covers repairs free of charge. Please Note: Please allow up to 3 months for warranty processing. Our warranty does not cover lost or stolen items, damage from accidents or misuse, or cosmetic wear from regular