Exchanges are only for U.S. orders. An exchange can be made within 30 days (extended 60 days exchange and store credit window for purchases made from Dec 04, 2023 - Dec 31, 2023) upon delivery date. It is easy to do on our portal, we charge a $4.95 exchange fee.
If there is an outstanding balance, it must be paid in order for your exchange to be sent out.
If the exchange cost less, then it will be issued by store credit.
Exchanges take 10-14 business days to process and may be longer if the product is no longer in stock. If your exchange is urgent, it is best to return your order and place a new order. Your promo will be refunded back to you but you must write your original order #.