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Have questions about your order? Look here


Tracking not updating

If your status says “Shipment Received.... New York NY 10001” or "Label Printed....Rockwall, Texas 75087", Your shipment is on its way. At times USPS does not scan at the dropoff location and only gives live updates once your package has arrived in y

Missing/Wrong Item

ORDERS NOT PROTECTED WITH ROUTE. ORDERS PROTECTED WITH ROUTE ($100+). If you were automatically covered by us (Orders $100+) or you purchased Route, you will need to file a claim for your Lost, Stolen and Damaged Order here. In order to file a claim,

Lost/Stolen Package

Packages may show as 'delivered' but could take additional 1-2 business days. Check around your property, with household members or neighbors. Please wait 7 business days after the delivery date to email us at [email protected] All orders over $

Route Insurance Claim

Route insurance is included for free on orders $100+ OR if you purchased it when checking out. To file... File your claim here. In order to file a claim, you MUST have the following:. Here is an example of an order with stolen merchandise that was re

Rewards Program

Earn points towards our Rewards Program!. To redeem points, click on the launcher at the bottom left hand "Rewards" Icon on your screen.


Quality is important to us! Our warranty covers repairs free of charge. It does not cover lost items. Warranty includes clasp/chain breakage, missing stones and plating issues. Please send us an email to [email protected] with your order number a