ORDER RELATED
Have questions about your order? Look here
Change My Address
If you would need to change/update your address, you will see an "Change / Update Address" button on your Order Confirmation Page and on your Order Confirmation Email. **Please remember to add apartment/suite number if applicable**. (This can cause d
Cancel/Edit My Order
You can cancel/edit your order within an hour of purchase. To cancel/edit items to your current order, we will need to cancel and refund the original order. To cancel your order, log into your orders page and click on the cancel order button.
I forgot to apply my discount
Email [email protected] with your Order number in the subject. Include the promo code and we will apply the discount to your order and refund you the difference. **Please note only one discount code may be applied per order**
Redo Package Protection Plus & Free Returns
Your order is protected from checkout to delivery, making returns and replacements simple if something doesn't go as planned. If you're not completely satisfied with your purchase, you can return or exchange eligible items at no additional cost. If y
Redo Filing Insurance Claim
Insurance is now included in your purchase when checking out with Redo Package Protection Plus! To file... FILING CLAIMS INSTRUCTIONS: File your claim here. In order to file a claim, you MUST have the following:. Here is an example of an order with s
Missing/Wrong Item
ORDERS NOT PROTECTED WITH Redo. ORDERS PROTECTED WITH Redo. If you purchased Redo Package Protection, you will need to file a claim for your Lost, Stolen and Damaged Order here. In order to file a claim, you MUST have the following:.
Lost / Stolen Package
Packages may show as 'delivered' but could take additional 1-2 business days. Check around your property, with household members or neighbors. Please wait 7 business days after the delivery date to email us at [email protected].
Tracking Not Updating / Past Delivery Date (U.S.)
If your status says “Shipment Received.... New York NY 10001” its still on. the way. At times USPS does not scan at the dropoff location and only gives live updates once your package has arrived in your destination city. If you have not received your