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ORDER RELATED

Have questions about your order? Look here

WHERE'S MY ORDER?

Order Related: Missing/Wrong Item

ORDERS NOT PROTECTED WITH ROUTE. ORDERS PROTECTED WITH ROUTE ($100+). If you purchased Route, you will need to file a claim for your Lost, Stolen and Damaged Order here. In order to file a claim, you MUST have the following:.

Tracking Not Updating / Past Delivery Date (U.S.)

If your status says “Shipment Received.... New York NY 10001” or "Label Printed....Rockwall, Texas 75087", Your shipment is on its way. At times USPS does not scan at the dropoff location and only gives live updates once your package has arrived in y

ROUTE Package Insurance Info

From the moment your claim is filed, Route takes on average 24hrs to resolve your package issues!. *** To file a claim with Route, click here ***. ROUTE WILL COVER. Delivered but Missing Package. Tracking Not Updating. Past Estimated Delivery Date. A

Route: Filing Insurance Claim

Route insurance is included if you purchased it when checking out. To file... FILING CLAIMS INSTRUCTIONS: File your claim here. In order to file a claim, you MUST have the following:. Here is an example of an order with stolen merchandise that was re

Lost / Stolen Package

Packages may show as 'delivered' but could take additional 1-2 business days. Check around your property, with household members or neighbors. Please wait 7 business days after the delivery date to email us at [email protected]. If your order is