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If you would need to change/update your address, you will see an "Change / Update Address" button on your Order Confirmation Page and on your Order Confirmation Email. **Please remember to add apartment/suite number if applicable**. (This can cause d
You can cancel/edit your order within an hour of purchase. To cancel/edit items to your current order, we will need to cancel and refund the original order. To cancel your order, log into your orders page and click on the cancel order button.
Email [email protected] with your Order number in the subject. Include the promo code and we will apply the discount to your order and refund you the difference. **Please note only one discount code may be applied per order**
From the moment your claim is filed, Route takes on average 24hrs to resolve your package issues!. *** To file a claim with Route, click here ***. ROUTE WILL COVER. Delivered but Missing Package. Tracking Not Updating. Past Estimated Delivery Date. A
Route insurance is included if you purchased it when checking out. To file... FILING CLAIMS INSTRUCTIONS: File your claim here. In order to file a claim, you MUST have the following:. Here is an example of an order with stolen merchandise that was re
ORDERS NOT PROTECTED WITH ROUTE. ORDERS PROTECTED WITH ROUTE ($100+). If you purchased Route, you will need to file a claim for your Lost, Stolen and Damaged Order here. In order to file a claim, you MUST have the following:.
Packages may show as 'delivered' but could take additional 1-2 business days. Check around your property, with household members or neighbors. Please wait 7 business days after the delivery date to email us at [email protected]. If your order is
If your status says “Shipment Received.... New York NY 10001” or "Label Printed....Rockwall, Texas 75087", Your shipment is on its way. At times USPS does not scan at the dropoff location and only gives live updates once your package has arrived in y